Returns & Refunds Policy

We want customers to understand the return and refund process before making a purchase through avanocva.

90-Day Return Period

Eligible products may be submitted for return within 90 calendar days following delivery.

Return Requirements

Except where a product arrived damaged, defective, incorrect, or significantly different from its description, returned merchandise should normally:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging and accessories where applicable
  • Show no damage caused by misuse, improper handling, or unauthorized modification

Certain products may be subject to reasonable limitations for hygiene, safety, customization, or similar reasons. Where applicable, such restrictions will be disclosed.

Requesting a Return

Please contact us before sending any item back.

Email: service@avanocva.com

When submitting a return request, include:

  • Your order number
  • The product concerned
  • The reason for the return
  • Supporting photos or videos where appropriate

After reviewing your request, we will provide return instructions if the return is accepted.

Return Destination

Do not send merchandise directly to our registered business address unless instructed to do so.

Approved returns may be directed to a separate return or fulfillment facility.

The appropriate return address and instructions will be supplied after the return request has been approved.

Return Shipping Costs

For returns resulting from a change of mind or personal preference, the customer is generally responsible for return shipping expenses.

If merchandise arrives damaged, defective, incorrect, or materially inconsistent with its description, please contact us.

After reviewing the issue, we will provide an appropriate replacement, return arrangement, or refund at no additional cost to the customer where applicable.

Damaged, Defective, or Incorrect Items

Please notify us at service@avanocva.com and provide:

  • Your order number
  • A description of the problem
  • Photos or videos where appropriate

We will review the available information and determine the appropriate resolution.

Refunds

Once an approved returned item has been received and inspected, we will notify you regarding the refund decision.

Approved refunds will generally be returned to the original payment method within 5โ€“10 business days following inspection.

Additional processing time may be required by your bank, card issuer, or payment service provider.

Original Shipping Charges

Where a customer returns an item due to personal preference or a change of mind, any original shipping charge paid may be non-refundable except where applicable law requires otherwise.

This provision does not reduce any remedies available when merchandise is damaged, defective, incorrect, or materially misdescribed.

Return Support

Email: service@avanocva.com
Phone: +86 18953221720

avanocva is owned and operated by Qingdao Wanshang Youxuan E-commerce Co., Ltd.