FAQ
Frequently Asked Questions
Where does avanocva ship?
At this time, avanocva offers shipping to customers located in the United States.
Is free shipping available?
Yes.
Orders totaling $39.00 or more receive free Standard Shipping.
For purchases below $39.00, the available shipping option and applicable charge will be displayed during checkout before payment is completed.
How long does shipping take?
Orders normally require a short period for order review, preparation, and fulfillment.
Once an order has been dispatched, Standard Shipping generally takes approximately 10โ15 business days.
Actual delivery times may occasionally vary because of carrier delays, public holidays, severe weather, incorrect address information, transportation disruptions, or unusually high shipping volumes.
How can I track my package?
When tracking information becomes available, shipment details will be sent using the contact information associated with your order.
Please note that a carrier may require some time after shipment before the first tracking event appears.
What should I do if my tracking has not updated?
If your shipment has shown no tracking activity for an extended period, contact service@avanocva.com and include your order number.
Our team will review the available shipping information and assist you with the next appropriate step.
What if the carrier shows my package as delivered but I cannot find it?
First check your delivery location, mailbox, porch, reception area, and other places where a carrier may have left the package.
You may also wish to check with household members, neighbors, building management, or reception staff where applicable.
If the shipment still cannot be found, contact service@avanocva.com with your order number so we can review the available delivery information.
What is your return period?
Eligible merchandise may be returned within 90 calendar days from the date of delivery.
All returns remain subject to the eligibility requirements set out in our Return & Refund Policy.
How do I request a return?
Please email service@avanocva.com and provide:
- Your order number
- The product involved
- Your reason for requesting the return
- Photos or videos where they are relevant to the issue
Please wait until you receive return instructions before mailing a product.
Where do I send a return?
Do not automatically send products to our registered business address.
Once your return has been approved, our support team will provide the appropriate return destination and instructions.
Who is responsible for return shipping?
For a return requested because of personal preference or a change of mind, the customer is generally responsible for the return shipping cost.
If a product is damaged, defective, incorrect, or substantially different from its description when received, please contact us. After reviewing the situation, we will provide an appropriate return, replacement, or refund solution at no additional cost to the customer where applicable.
When will I receive my refund?
After an approved return reaches the designated return location and is inspected, an approved refund will normally be issued to the original payment method within 5โ10 business days.
Your bank or payment provider may require additional time before the transaction appears in your account.
How can I reach avanocva?
Email: service@avanocva.com
Phone: +86 18953221720
avanocva is owned and operated by Qingdao Wanshang Youxuan E-commerce Co., Ltd.